1. Terms & Conditions
Welcome to Harvest Hair. By using our website or purchasing from us, you agree to the following terms:
Use of Website
•You may browse, view, and purchase products for personal use only.
•Unauthorized copying, reproduction, or commercial use of our content, images, or formulas is prohibited.
Intellectual Property
•All branding, content, images, formulas, and materials are owned by Harvest Hair.
•No part of this website may be reproduced or used without written permission.
User Responsibilities
•Ensure your account information is accurate.
•Respect other users and do not misuse the website.
Limitation of Liability
•Harvest Hair is not responsible for damages arising from website use or product use beyond what is stated in the Product Disclaimer.
Governing Law
•These terms are governed by South African law.
2. Privacy Policy (POPIA-Compliant)
At Harvest Hair, we respect your privacy. Here’s how we handle your information:
Information We Collect
•Name, email, phone number, delivery address.
•Payment details via secure third-party platforms.
How We Use Your Information
•To process orders and deliver products.
•To send updates, promotions, or newsletters (only if you opted in).
Third-Party Services
•Payment gateways, email marketing, and delivery partners may access your info to fulfil services.
Your Rights
•Access, correct, or request deletion of your personal information anytime.
•Withdraw consent for marketing emails at any time.
3. Shipping & Delivery Policy
We aim to deliver your hair care naturally, ethically, and efficiently.
Delivery Timeframes
•Orders are delivered within 2–5 business days for South Africa. We work strictly with Courier Guy , Aramex and post Net all at a fee of R110
Shipping Areas
•Currently shipping nationwide across South Africa.
Costs
•Calculated at checkout; free shipping on orders above R800.
Delays
•Harvest Hair is not liable for delays caused by the courier or external circumstances. We’ll notify you if a delay occurs.
4. Returns & Refund Policy
Your satisfaction matters, but hygiene is key.
Returns
•Opened products cannot be returned.
•Unopened products can be returned within 7 days of delivery.
Refunds
•Refunds are processed after inspecting the returned product.
•Exchanges available for unopened, undamaged items only.
Exceptions
•Sale or promotion items may not be eligible for returns.
5. Product Disclaimer / Product Use Policy
Important Notes
•Harvest Hair products are natural, premium, and safe for hair care use.
•Results may vary depending on hair type, consistency of use, and overall hair care routine.
•Products are not intended to diagnose, treat, or cure medical conditions.
•A patch test is recommended before first use.
Usage Guidelines
•Follow the recommended instructions for each product.
•Discontinue use if irritation occurs.
6. Cancellation Policy
•Orders can be cancelled within 24 hours of purchase.
•After this period, cancellation may not be possible if the order is already being processed.
•Refunds for cancellations are issued via the original payment method.
7. Damaged / Incorrect Orders Policy
•Inspect your order upon delivery.
•Report damaged or incorrect items within 24hours upon delivery.
•We will replace the item at no additional cost or issue a refund if replacement is unavailable.
8. Payment Policy
•We accept major credit/debit cards, EFT, and other secure payment methods.
•Payments are processed immediately upon purchase.
•Orders will only be dispatched once payment is confirmed.
9. Wholesale / Bulk Purchase Policy
•Available for salons and resellers.
•Minimum order quantities apply.
•Contact us at info@harvesthair.co.za for partnerships.
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10. Affiliate / Influencer Policy
•Partnerships must be approved by Harvest Hair.
•Terms include content guidelines, product use, and commission structures.
•Affiliates are expected to represent the brand accurately and respectfully.
11. Ingredient Transparency Note
•All Harvest Hair products use natural ingredients, ethically sourced across Africa.
•Our formulas are crafted to nourish and support healthy hair while empowering local communities.
12. Hair Journey Disclaimer
•Your hair journey is unique. Results are influenced by hair type, lifestyle, consistency, and overall hair care routine.
•Harvest Hair encourages a holistic approach: care, patience, and regular use for optimal results.